30 minutes

This is a short 30 minutes creative break where you get to learn from an expert.

3 learnings

Get 3 hard learned lessons from the expert.

3 questions

During the community Q&A we'll select three questions from the audience that we'll share with the expert.

Monse is one of the leaders of the Service Design Network Guadalajara.

Today she works as a Service Designer at Bucle®, a consultancy she founded in Mexico focused on intangible assets, combining service design, business strategy, and intellectual property.

She’s currently part of a residency with the Ministry of Culture in Jalisco, where she’s leading two projects: one to develop a methodology for apology and repair in services, and another to bring Service Design and visual thinking to children in rural schools.

Monse also coordinates the SDN–ISSIP alliance, with a special focus on creating shared spaces for the Latin American Service Design community. She teaches Service Design for non-designers and runs specialized workshops like Figma for Service Designers from her own studio.

Before that, she worked as a consultant designing the academic support model for ITESO University, as an academic program coordinator for a government innovation platform, a customer service analyst, business process operator — and even as a frontline service representative.

She knows the service reality from the ground up and has designed across all levels — from operations to strategy — always with a human and systemic lens.

Connect with Monse on Linkedin

The Service Design Network Guadalajara Chapter is a growing community of designers, educators, and changemakers in Mexico. We share opportunities, events, and open questions through a collaborative WhatsApp group, where members support each other and exchange ideas about the practice of Service Design.

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