As service designers, we are facilitators, balancing the needs, interests, and motivations of diverse stakeholders. However, in our design practice we are not taught the skills to navigate this complex landscape of conflict. Megan will share how recognizing and embracing the inherent position of service design to mediate conflict can be the key to unlocking its hidden power. She will talk about how developing conflict mediation and facilitation skills can amplify the impact of our work and empower us to successfully engage diverse viewpoints in collaborative innovation. We’ll learn practical tips for accelerating the impact of our service design practice and embracing a human-centered toolkit that acknowledges the challenges of working with others. Join us as we uncover the transformative potential of service design.
Chapter events - United States
In a world marked by complexity and division, Service Design can bridge divides through co-creation.