What to expect?
This short course gives three perspectives into different topics of advanced service design doing. Along with the 12 commandments of service design doing from the book “This is Service Design Doing”, the three main authors of this book give insights into three particular aspects of service design:
Make it accessible – Advanced Journey Mapping with digital tools (Marc Stickdorn)
Make it playable – Advanced Prototyping in Service Design (Markus Hormess)
Make it flow - Advanced Collaboration in workshops and projects (Adam Lawrence)