
About Shane Pahl

Seeking Mentors
Shane is passionate about... and customer engagement

Hello,
I'm a student member passionate about service design, looking to grow my skillset, knowledge, and network. I'm excited to find mentors who can offer insights into crucial skills for the field and advice on where to best focus my job search.
To me, service design means...
I first learned about Service Design at an Anthropology meet-up in NYC. I was discussing my work in warehousing and distribution, where I was researching safety culture, and designing messaging, processes, and training that helped improve both safety and more efficient operations. The Design student told me that what I was essentially doing was Service Design. The more I've learned about the tools and framing of service design, the more impassioned I am about it. For a long time I've been trying to work my way out of more operational roles, and really would love to make the transition to a firm that embraces Service Design - where I can continue to learn and grow.
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