I first learned about Service Design at an Anthropology meet-up in NYC. I was discussing my work in warehousing and distribution, where I was researching safety culture, and designing messaging, processes, and training that helped improve both safety and more efficient operations. The Design student told me that what I was essentially doing was Service Design. The more I've learned about the tools and framing of service design, the more impassioned I am about it. For a long time I've been trying to work my way out of more operational roles, and really would love to make the transition to a firm that embraces Service Design - where I can continue to learn and grow.