I'm Natalie a senior design leader with 15+ years of experience building and scaling design teams across technology, fintech, and enterprise data platforms. I've most recently served as Senior Director of Design for U.S. Card Platforms & Data at Capital One, where I led AI and machine-learning-driven product design impacting 100 million+ customers. I've partnered closely with cross-functional executive leaders to embed human-centered design into complex, regulated systems to drive measurable business outcomes.

Previously, I led Data Management and Explainability Design teams at Meta, shaping global standards for data transparency and trust for 3.5 billion+ daily active users. Earlier in my career, I worked for agencies (Accenture, FJORD, AbelsonTaylor) leading 0-to-1 design initiatives for Fortune 500 and public-sector organizations including Allstate, AstraZeneca, Beats Music, Best Buy, Caterpillar Inc, GE, John Deere, Penske, Southwest, and the State of Michigan. My work sits at the intersection of design leadership, AI & data platforms, systems thinking, and people development.

I co-founded and co-led the Service Design Network New York Chapter for 5 years before handing it down to a new leadership team (https://medium.com/sdn-new-york-chapter/handing-down-the-sdn-new-york-chapter-to-a-new-leadership-team-c01ff8a5b2c8). 

Outside of work, and over the last decade, I've mentored 100+ individuals, short and long-term, with Hexagon UX, Design for America, NYU Makerspace, Parsons School of Design, the Global Service Design Jam, ADPList, on my own, and now MentorCruise. I have also taught design courses and run workshops all over the New York and East Coast Area.