About Mervi Rauhala
My broad experience from digital services, communications, marketing and organisational development contributes to my capabilities as a service designer. I have a holistic and strategic viewpoint on design. I have worked with many industries and different stakeholders. I excel in facilitation and research. I am an experienced public speaker and have excellent presentation skills. Personal motto: In the end it’s always about people.
To me, service design means...
I love when Service Design is seen more than new digital solutions and applications. For me it is about viable business models, well functioning internal processes, company culture and leadership.