About Lúcia Sousa

Lúcia Sousa
Felgueiras | Portugal

Hi, It's nice to meet you! Reach out, would love to connect.

Lúcia is passionate about... service design thinking, innovation and AI

Lúcia Sousa Hitachi Solutions Europe, Senior Service Designer

I am passionate about creating user-centred and innovative solutions that drive value for both the business and its users.


As a Senior Design Consultant at Hitachi Solutions, I collaborate with cross-functional teams to deliver integrated solutions for international clients across various sectors. I have led design sprints for clients and internal projects, ensuring that solutions meet user needs and business objectives. I have also demonstrated expertise in GDS guidelines, successfully navigating project stages with the UK public sector.


Not only do I have a strong background in service design, but I am also skilled in Microsoft Dynamics 365 CE and Power Platform solutions. I have supported their implementation and configuration across projects, allowing me to bridge the gap between design and build, ensuring that great ideas translate into impactful, yet real-world solutions.

To me, service design means...

the perfect balance between user needs and business goals, as to create value for all stakeholders involved in the process.


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