Hello, my name is Carlos Pilares, and I'm thrilled to be joining this amazing group! I've spent over a decade in project management and human-centred service design, with a passion for enhancing customer journeys and driving business success. My strategic mindset and ability to lead cross-functional teams have been key to my achievements.

I'm currently finishing my MA in Service Design, which has further enriched my human-centred approach to projects. In addition to my professional work, I co-founded Soqtapata, a conservation project in the Peruvian rainforest. Our initiative is doing great things! We've preserved 10,000 hectares of rainforest and are working with researchers and local communities to promote sustainable livelihoods.

I'm really excited to share insights and learn from this community, and contribute to impactful service design strategies.