Former theatre professional (production designer and actor) turned Service Designer who intimately understands that the on-stage performance does not happen without backstage production support.  I have lived our favorite metaphor and can confirm that every great production is built upon what happens backstage. I am passionate about improving the human experience and seized the opportunity to pivot my career when it became clear to me that I could continue to do much of what I loved, and was really great at, in service of a greater good. As a Service Design professional I can still deliver delightful and even entertaining "performances," but now I am able to deliver deeper and more lasting impact (hopefully) beyond the theatre.