About Bertrand Cochet
I'm director of the Experience Design in a French agency, promoting experience economy, emotional design, usability... to design meaningful digital experiences and promote a real outside-in CX vision.
in my area
Member of the organization team of the International event Interaction18 which tooks place in Lyon. E-accessibility expert. Speaker about CX, usability, sociology and SD subjects (http://2014.blendwebmix.com/schedule/le-service-design-comme-modele-de-conception-enieme-methode-ux-ou-veritable-revolution/ for example).
Bertrand’s interest in Service Design
The powerful vision of SD over tools and processes!