About Bertrand Cochet
I'm consulting director on digital experience economy, emotional design, usability... & work with executives (and all other core teams) to imagine shared delightful experiences inspired by real users!
in my area
Member of the organization team of the International event Interaction18 which tooks place in Lyon. E-accessibility expert. Speaker about CX, usability, sociology and SD subjects (http://2014.blendwebmix.com/schedule/le-service-design-comme-modele-de-conception-enieme-methode-ux-ou-veritable-revolution/ for example).
Bertrand’s interest in Service Design
The powerful vision of SD over tools and processes!