Dr. Vidya Priya Rao
Author - Dr. Vidya Priya Rao

Discover how to drive the narrative to calculate and show the business impact of design.

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Tools and Methods Why we should consider frameworks in Service Design

Why we should consider frameworks in Service Design

One of the key reasons projects adopt frameworks is that frameworks not only align the disparate efforts into a cohesive whole, they are also aspirational & directional. For more, please see below.

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Tools and Methods Implementing Policy through Systemic Design

Implementing Policy through Systemic Design

This article shows how a systemic design approach was used to support the implementation of a policy direction that touches multiple services and organisations. It discusses how a team of designers and policy makers mobilised services to action through breaking silos, building empathy and developing a community of practice.

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Tools and Methods The Service Design Maturity Model: A strategic framework to embed service design into an organisation

The Service Design Maturity Model: A strategic framework to embed service design into an organisation

In the past years, many organisations have been working on pro­­jects to improve service experiences. Increasingly, large ­organisations have started to understand the value of service design. This has resulted in a growing desire amongst organi­sations that ‘understand’ service design to embed it into their companies.

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Other Frischer Wind  in Unternehmen

Frischer Wind in Unternehmen

Was kann Service Design in Organisationen leisten?

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