
Universal design, design for all
Universal design, design for all - By Juan David León, Strategic Designer at Mormedi
Business as unusual could mean that we bring a touch of surprise to the customer experience.
Universal design, design for all - By Juan David León, Strategic Designer at Mormedi
Patti Hunt is the founder and director of MAKE Studios, a service innovation company based in Hong Kong. For this edition of the Touchpoint Profile, she had a chat with Jesse Grimes, the journal’s Editor-in-Chief, about her work with multi-national corporations, NGOs and start-ups in the Asia-Pacific region, as well as the unique challenges posed by practicing service design in Hong Kong.
It was not so long ago that if one were asked the question "What is design?", the response would likely have described a creative process resulting in the production of a tangible object that could be seen, touched, smelled or even consumed.
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