This paper presents some of the experiences and lessons learned in the User Driven Open Innovation Booster research project (UDOI Booster) funded by the Finnish Agency for Technology and Innovation (Tekes).

Recent work on services in management provides an important resource for developing knowledge about design for service.

»Anna has just arrived home. Her dogs lie flat-out on the floor, recovering from a few hours of running in the woods outside of Berlin, and Anna is getting ready to cook herself some dinner.

Design research is an implicit and inseparable aspect of Service Design. But as ever, designers like to do things their own way and this includes the way they do research.

Bob Cooper is the founder and President of Frontier Service Design, a US consulting firm that he has launched after 25 years of experience in marketing, branding, technology development, interactive media, business design and executive leadership.

If we found ourselves in a situation where we needed assistance and medical care to manage our daily life, most of us would prefer to live in our own home as long as possible.

User-centered design offers effective methods for research, design, and validation. But when complexity overwhelms, systems design can help bring order into the problem-solving challenge.

How do you design a hospital so that it delivers good service – for patients, relatives, and staff? And save money? At Denmark’s largest hospital, Service Design is proving to be a powerful healing force.

An interview with Teresa Huber, Service Designer at PremiaMed Management, and Julian Hadschieff, CEO PremiaMed Management

The Center for Tobacco Free Living is the result of an innovation project conducted for the Mayo Clinic Nicotine Dependence Center that illustrates two Service Design process issues – the importance of the initial design challenge question and deciding what, and what is not in the scope of the project.

This is the story of how research evolved into a co-created community directory of services produced by a multidisciplinary research team within Intel’s Digital Health Group, and the Stoneybatter community.

Today’s Dutch healthcare is faced with many challenges.

Every healthcare experience is formed from a collection of interacting systems. Much has been written about the operational, technological, diagnostic, and treatment structures of healthcare delivery.

Quality was at the centre of service research for the last decades. One of the main achievements of researchers in this field has been to devise ways to help organisations enhance service quality.

The second issue of Touchpoint focuses on one of the most relevant topics of our time: Health Preserving and restoring health is of major concern for the life of all humans.

The National Health Service (NHS) is the national healthcare provider in the UK. It is the fourth largest organisation in the world employing 1.3 million people through a wide range of organisations including hospitals, General Practise surgeries, and ambulance services.