About Alex Mejia
If either a customer; a colleague or a partner has a pain point in their journey; I will solve it.
Alex is passionate about... service design methodologies, service design thinking and innovation
Throughout my career I've always encountered roadblocks to deliver exceptional customer experiences.
What has set me apart is that I have always taken a 360 degree approach to resolve them. I take the time to understand human insights and see what is the job we need to resolve; then I am also skilled to understand the system and process requirements for implementation and lastly I ensure the solution aligns to business goals to get the buy in from stakeholders. This formula has allowed me to collect a series of success stories that have improved the customer experience at each company I've worked for while reducing costs and driving revenue by retaining customers.
My drive for career progression and continuous learning has led me to gain experience in technology, agriculture, immigration; entrepreneurship and community economic development.
My goal is to contribute to the customer experience strategy of an innovative organization based on my resourcefulness and curiosity to explore; design and implement solutions and to continue giving back to the Technology and Innovation community in a volunteer capaci
To me, service design means...
A 360 degree human-approach to co-designing an amazing user experience and to break operational silos.