There are two types of Accredited Trainers:
- Service Design Trainer
The Service Design Trainer teaches fundamental knowledge about service design in a professional and state-of-the-art approach. He or she provides theory, methodology and practical exercises within training/enabling sessions in order to give the participants a solid understanding of the “Why”, “What” and “How” of service design and provides inspiring hands-on experience in using service design methods and tools. He/she is thoroughly familiar with the service design process and terminology, along with fundamental service design literature and is able to cross-reference and make recommendations related to this knowledge. The Service Design Trainer is able to clearly articulate and contextualises the benefits of service design based on a business or circumstance.
- Service Design Master Trainer/Coach
The Service Design Master Trainer/Coach teaches fundamental skills in service design, has practical service design experience, as well, has conducted a relevant set of service design projects in companies or organisations. He/she is familiar with advanced service design literature and new research findings, as well, is familiar with a broad set of case studies from different areas and able to cross-reference to this body of knowledge.
The Service Design Master Trainer/Coach is also familiar with the complexity of change processes that are initiated through service design. He/she knows how to identify relevant stakeholders within complex systems and how to design the service design process to drive it towards implementation. He/she also has practical experience with controlling service quality after implementation. The participants in advanced training sessions offered by the Master Trainer/Coach are already familiar with the underlying processes, methodologies and terminologies of service design. They will learn how to design a professional service design project within an organisation and how to facilitate it. The Service Design Master Trainer/Coach is capable of supervising these participants using their own approach in applying service design within organisations.
➝ Read more about the accreditation process on our FAQ page.