Touchpoint Vol. 9 No. 2 - November 2017

Mind the Gap: Service design from discovery to governance

01 November 2017 - Shaun Gummere - Guy Felder

All organisations exist in tension between efficiency and innovation. Both are essential for their long-term vitality. And each would consume the other.

This article isn't available without an account

Want to read more?

Become a Member

We invite you to collaborate on Touchpoint

Submit an abstract

Share knowledge with the community
Your article featured online and in print
Get shared on social media

To Top

Login

With LinkedIn

Become a member

With LinkedIn

Already a member? Log me in

Select your Membership Type. More information

Student membership (€ 80,- yearly)

Professional membership (€ 180,- yearly)

Corporate membership (€ 535,- yearly)

Academic membership (€ 535,- yearly)

Community follower (Free)

Please enter your address details for the invoice.

Entering a VAT nr. is optional. It will be used on your invoices.

Secure payment via Stripe. Your credit card details will not be shared with SDN. Find out more.

Automatic renewal of membership

I agree with the terms & conditions

Create an account

With LinkedIn

Already a member? Log me in

Please enter your address details for the invoice.

Entering a VAT nr. is optional. It will be used on your invoices.

I agree with the terms & conditions

Login

With LinkedIn

Service Design Network

Mind the Gap: Service design from discovery to governance

This article isn't available without an account

We invite you to collaborate on Touchpoint

Become a member

Create an account

Search

Recover password

Collaborate on touchpoint