Nahal Tavangar
01 November 2017 - Nahal Tavangar

Service designers need to collect user feedback throughout various touchpoints in order to create superior experiences. But how? And when? And to what end? The term “feedback” is often heard as a necessary means to gauge the success of a product or service, but it is rarely discussed in-depth or examined in terms of how one actually carries it out to get valuable, comprehensive insights.

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