Touchpoint Vol. 9 No. 3 - April 2018

The Intersection of Brand, Service Design and Change: Building an in-house service design lab

25 April 2018 - Emily Cullen - Jonty Fairless - Katie Meehan

In the summer of 2017, an online fashion retailer approached Sparks Grove UK with a challenge: amidst rapid growth in the business, how might they use their Tech teams’ entrepreneurial culture to create and drive new change initiatives across the organisation?

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