![Abhay Vohra](https://www.service-design-network.org/images/116x116/ASBu02WN_abhay.jpg)
Prototyping complex service experiences that feel authentic when testing with real users is a perennial challenge for service designers. There is a case for making use of building blocks from real-world services, coupled with a human element, for creating experience prototypes to simulate complex, AI-enabled experiences.
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