![Roman Schoeneboom](https://www.service-design-network.org/images/116x116/0.c6668tkp96-SDGC19_Speakers_ProfilePictures_Roman.jpg)
I joined Lloyds Banking Group in November 2017 as the first fulltime service design trainer, specifically to support group-wide transformation efforts. This article outlines how I built a training infrastructure, and what I learned from carrying out service design training in an in-house setting.
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