13 March 2020 - Lidewij Niezink - Katherine Train, PhD

Whereas a lot has been written about the usefulness of empathy and when to practice it in service design, very little is said about the actual practice of applying it. This article will introduce practical, in-depth, science-informed, actionable and verifiable tools for the practice of empathy as it is relevant to service design.

This article isn't available without an account

Want to read more?

Become a Member