![Catherine Charbonneau](https://www.service-design-network.org/images/116x116/0.kztkq2kky5-CatherineCharbonneauHeadshot_CROPPED.jpg)
For 12 months, the Department of Employment and Social Development Canada (ESDC) Innovation Lab has led an internal service transformation design project for a programme that aims to better support labour market integration for Canada’s Indigenous Peoples. Complexity in the desired future state made it a promising space for bottom-up innovation through service design.
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