13 March 2020 - Antonio Starnino - Laura Wesley

When Bill O’Brien, ex-CEO of Hanover Insurance, was asked about leading transformational change in his own company, he said, “the success of an intervention depends on the interior condition of the intervenor”.1 How can we use self-awareness as a tool to become more effective as service designers?

Become an SDN member today to start reading this article.

Discover our membership options

Become a Member