Authors
13 March 2020 - Nina Pennock - Ilka Tuinstra - Marcella Rademakers

A well-designed IT solution doesn’t only provide new functionalities which need to be adopted, it also provides a viable and desirable tool for the customer and the employee providing the service. We don’t simply see ‘change’ as helping people adopt a new IT tool, instead we use the phenomenon of ‘change’ to design the IT solution.

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