Authors
12 April 2019 - Patrick Quattlebaum - Brigitte Wolf - Thomas Troch - Birgit Mager - Jesse Grimes

As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges. Demonstrating its value and applying it to organisational transformation has been addressed in these pages before. In this issue, we look at a new question: how to manage service design.

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