Erika  Bailey
10 August 2018 - Erika Bailey

Without a critical mass of cultural supports, even the most impressive service design outputs can end up dead before they make it to customers. As the practice of service design evolves, so does the need for a way to visualise and measure organisational cultures necessary to support it.

Become an SDN member today to start reading this article.

Discover our membership options

Become a Member