Authors
10 August 2018 - Craig LaRosa - Linnea Vizard - Lorna Ross - Jesse Grimes - Birgit Mager

With this issue of Touchpoint, we celebrate a milestone tenth year of publication. And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

This article isn't available without an account


Want to read more?


Become a Member