Authors
10 August 2018 - Craig LaRosa - Linnea Vizard - Jesse Grimes - Birgit Mager

With this issue of Touchpoint, we celebrate a milestone tenth year of publication. And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

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