Jesse Grimes (he/him)
10 August 2023 - Jesse Grimes (he/him)

Employees are integral to service delivery, and the service design community has long recognised that employee experience is inherently interlinked with customer experience. But it’s not just the drive for happy customers that pushes organisations to focus on their employees; in the US alone, unemployment is hovering around its lowest level in 20 years, putting power in employees’ hands.

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