Touchpoint Vol. 5 No. 1 - May 2013

Opening the Black Box of Research: The use of qualitative and quantitative research in service design

21 May 2013 - Katrin Dribbisch - Olga Scupin - Martin Jordan - Manuel Großmann

Service design practitioners seem to agree on the fact that research is important.

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Opening the Black Box of Research: The use of qualitative and quantitative research in service design

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