Authors
02 May 2013 - Thomas Troch - Tom De Ruyck - Annelies Verhaeghe - Charles Hageman

For most travellers, the transfer between connecting flights is a phase in their journey they would be happy to skip. In order to bring delight to a moment characterised by negative emotions, Air France and KLM have joined forces with their frequent flyers in the development of new service concepts.

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