Touchpoint Vol. 4 No. 2 - September 2012

Call Me A Cab! But First … :Empathy Principles and Techniques for Service Designers

01 September 2012 - Byron Stewart

Robert DeNiro rode with a cab driver for months in preparation for his role in the movie Taxi Driver. This approach to acting is call ‘method acting’.

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Call Me A Cab! But First … :Empathy Principles and Techniques for Service Designers

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