Touchpoint Vol. 4 No. 2 - September 2012

Beyond the Service Journey: How Improvisation Can Enable Better Services and Better Service Designers

01 September 2012 - Lara Penin - Roger Manix

What is improvisation? And how can it enhance the service design process?

This article isn't available without an account

Want to read more?

With LinkedIn

With LinkedIn

Already a member? Log me in

Select your Membership Type. More information

Student membership (€ 80,- yearly)

Professional membership (€ 180,- yearly)

Corporate membership (€ 535,- yearly)

Academic membership (€ 535,- yearly)

Community follower (Free)

Entering a VAT nr. is optional. It will be used on your invoices.

Please enter your address details for the invoice.

Secure payment via Stripe. Your credit card details will not be shared with SDN. Find out more.