Touchpoint Vol. 4 No. 1 - May 2012

Hospitality Service As Science And Art: The Luxury Hotel Idea from a Century Ago

01 May 2012 - Kipum Lee

While it is tempting to think that service design is fairly new, the activities within grand luxury hotels during the second industrial revolution (1870 – 1930) reveal a narrative of service design that predates the formal discipline.

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Hospitality Service As Science And Art: The Luxury Hotel Idea from a Century Ago

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