Touchpoint Vol. 8 No. 3 - February 2017

Service Design and Organisational Change: A Context-driven Framework

21 February 2017 - Murphy Basore - Shreya Dhawan - Qianwen Dong - Andrew Moore - Ada Sin

Organisational change is currently an intriguing topic in the field of service design. Effective change efforts help drive innovation and promote other positive cultural practices within organisations.

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