Touchpoint Vol. 7 No. 2 - February 2016

Breaking the Ice with In-house Service Design: Reflections on building one of the first permanent in-house service design units

29 February 2016 - Stefan Marlovits - Werner Fischl - Teresa Mang

Austrian healthcare provider PremiQaMed decided to sharpen its competitive edge by providing an outstanding patient experience on top of reliable medical quality. In 2008, the company decided to invest in a permanent service design unit within the head office of its five private clinics.

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Breaking the Ice with In-house Service Design: Reflections on building one of the first permanent in-house service design units

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