Touchpoint Vol. 7 No. 2 - February 2016

Breaking the Ice with In-house Service Design: Reflections on building one of the first permanent in-house service design units

29 February 2016 - Stefan Marlovits - Werner Fischl - Teresa Mang

Austrian healthcare provider PremiQaMed decided to sharpen its competitive edge by providing an outstanding patient experience on top of reliable medical quality. In 2008, the company decided to invest in a permanent service design unit within the head office of its five private clinics.

This article isn't available without an account

Want to read more?

Become a Member

We invite you to collaborate on Touchpoint

Submit an abstract

Share knowledge with the community
Your article featured online and in print
Get shared on social media

To Top

Login

With LinkedIn

Become a member

With LinkedIn

Already a member? Log me in

Select your Membership Type. More information

Student membership (€ 80,- yearly)

Professional membership (€ 180,- yearly)

Corporate membership (€ 535,- yearly)

Academic membership (€ 535,- yearly)

Community follower (Free)

Please enter your address details for the invoice.

Entering a VAT nr. is optional. It will be used on your invoices.

Secure payment via Stripe. Your credit card details will not be shared with SDN.

Automatic renewal of membership

I agree with the terms & conditions

Create an account

With LinkedIn

Already a member? Log me in

Please enter your address details for the invoice.

Entering a VAT nr. is optional. It will be used on your invoices.

I agree with the terms & conditions

Login

With LinkedIn

Search

Recover password

SDGC PRESS APPLICATION

PRESS APPLICATION

Individual

Agency

Planned Coverage

Pre-Conference

Conference

Post-Conference

Please upload verification document

* Mandatory Fields

The following are considered valid verification documents: Valid Press Card, Copy/Screenshot of imprint + URL, Recent Letter of Verification by Editorial Office (not older than 3 months)

Please note: Submitting this form does not guarantee a SDGC pass.

We will review your application and get back to you shortly

Service Design Network

Breaking the Ice with In-house Service Design: Reflections on building one of the first permanent in-house service design units

This article isn't available without an account

We invite you to collaborate on Touchpoint

Become a member

Create an account

Search

Recover password

SDGC PRESS APPLICATION

Collaborate on touchpoint