01 April 2015 - Dominic Burton - Marta Ferreira de Sá - Núria Solsona Caba - Anders Kjeseth Valdersnes

Service principles are the distillation and the carrier of our most important findings about a given project’s customer/user needs and other business priorities. At the simplest level, they are a list of key points that should be kept in mind at every level of the organisation.

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