19 October 2021 - Kirsikka Vaajakallio - Zeynep Falay von Flittner

As service design practitioners, we see organisational transfor- mations towards sustainability as a natural continuation for organisations’ customer-centric transformation. However, the complexity of sustainability challenges traditional structures and mindsets even more. In this article, we’ll address three change needs of organisations when transforming towards sustainability, in which service design can add value.

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