19 April 2021 - Erik Roscam Abbing - Sanne Pelgröm

Most service designers, when working with large organisations, have been confronted with the seemingly incomprehensible dynamics that come with complex systems. As service design matures, we get to see more and more of the ‘belly of the beast’, confronting us with a complexity and interconnectedness that is challenging, but also very interesting to work on.

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