SDN Glossary

Service Blueprint

A service blueprint shows systems and processes that must be in place to delivered a desired service experience. In the same manner as a customer journey, it follows the progression of a user through a service (or phases of a service), and shows the underlying elements that come into play. These can be activities and roles played by people and or systems, some of which are visible to the user (typically, "front-stage") and others which are invisible ("backstage").

 --

Service Blueprint

A service blueprint shows systems and processes that must be in place to delivered a desired service experience. In the same manner as a customer journey, it follows the progression of a user through a service (or phases of a service), and shows the underlying elements that come into play. These can be activities and roles played by people and or systems, some of which are visible to the user (typically, "front-stage") and others which are invisible ("backstage").

 --

Service Blueprint

A service blueprint shows systems and processes that must be in place to delivered a desired service experience. In the same manner as a customer journey, it follows the progression of a user through a service (or phases of a service), and shows the underlying elements that come into play. These can be activities and roles played by people and or systems, some of which are visible to the user (typically, "front-stage") and others which are invisible ("backstage").

 --