Mark Willems is a pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!, A Belgian governmental institution that organises education in Flanders.
Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centered design agency 10 years ago, together with her sister Neele. Over the years they evolved into a 10 person service design agency that creates products and services by providing insight in the world and motivations of people.
This is our first Arena Live episode! Arena is an event organised by Knight Moves packed with inspiration, learnings and hands-on action on some of the most relevant design topics of today and tomorrow. Three times per year, we bring hot topics into the ARENA and invite two speakers to throw their expertise in the field from different perspectives.
Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their success Deutsche Telekom evolved from a traditional telephone company into an entirely new kind of service company.
Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the Service Design Award for Systemic and Cultural Change in the Public Sector.
Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties of young people who were leaving care service and the experience of their workers when working together.
Band Manual won the Service Design Award 2016 for Best Commercial Project with their project that reinvented the bookstore for Apollo. They redesigned a bookstore into an inspiring entertainment environment, bringing books, music, a juice bar and even a cinema together under one brand. This resulted in a customer centric experience and increased the amount of customers with 200%.
Megan Miller & Erik Flowers are behind the Slack community Practical Service Design. They share the how and what of this community plus their experiences as in-house Service Designers.
Relive the Global Service Design Conference 2016.
Head of service design at Futuregov, Simone Carrier shares insights into designing for governments.
Long-time service designer Jesse Grimes talks about organising the SDN conference and much more.
