13 June 2019 - Stina Vanhoof - David Morgan

Modern Human and Tesco Bank won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern Human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

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