Use the principles and tools of service design to rethink the journey your customers take and transform your customer experience, delivered live online by RCA lecturer, Dr Nicolás Rebolledo.

Master the art of strategic innovation through design thinking in this executive masterclass led by Clara Gaggero Westaway and Adrian Westaway, renowned innovators, educators and founders of Special Projects, with a keynote by Professor Emeritus Jeremy Myerson.

Learn how to use a design mindset to address your strategic growth and transformation priorities while strengthening your leadership, deepening organisational resilience, and creating long-term value across people, business, and society.