Role Description

The successful candidate will:

• Provide clear visibility of the end to end service experience  
• Input to and influence the future of the service experience 
• Provide guidance in user needs based design, design research, design thinking, and service design to senior stakeholders and product owners
• Lead the user research and design streams of a project or portfolio of projects 
• Own and contribute to the user research plan
• Ensure design consistency and integrity across products and projects
• Work with the Experience Design Team Lead to define and develop the research and design approach by establishing appropriate methodologies and deliverables 
• As an industry thought leader in service design, drive innovation and affect change to enable our clients to provide outstanding service experiences
• Exploit current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences 
• Inspire user researchers and designer to constantly seek to innovate and design novel interactions to better meet user needs and to help keep Kainos ahead of its competitors 
• Work with the Principal Service Designer to help grow and develop the research and design team 
• Contribute to the development and continual enhancement of products 
• Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally 
• Comply with all confidentiality and non-disclosure policies and/or agreements and ensure security of information at all times

 Required Experience

• Significant experience in a relevant role either agency or client side 
• Proven track record of leading user research and design for large multichannel projects 
• Demonstrable ability to lead teams in highly collaborative and agile environments 
• Experienced in defining the service design approaches including methodologies and deliverables Skills The following are required skills:  
• Expert understanding of information architecture, interaction design, visual design and prototyping 
• Expert knowledge of qualitative research methods 
• Sound knowledge and understanding of quantitative research methods 
• Sound awareness of business and project constraints as they apply to the design of a service  
• Thought leader and champion of service design 
• Ability to influence broadly and communicate effectively at all levels 
• Highly capable of effective prioritisation of tasks and personal time management 
• A sound understanding of Agile delivery methodology The following are desirable skills: 
• Experience of working in a full service digital agency environment
• Degree in Interaction Design, Product Design, Industrial Design, Graphic Design, HCI/Usability, Cognitive Psychology or related field Guidance for applying for this role
  

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