Service Designers needed at Kainos
Kainos - London

Service Designers needed at Kainos

We are looking for experienced service designers to join our growing experience design capability. We work on big service projects with focus on central UK government.

Role Description

The successful candidate will:

  • Provide clear visibility of the end to end service experience  
  • Input to and influence the future of the service experience 
  • Provide guidance in user needs based design, design research, design thinking, and service design to senior stakeholders and product owners
  • Lead the user research and design streams of a project or portfolio of projects 
  • Own and contribute to the user research plan
  • Ensure design consistency and integrity across products and projects
  • Work with the Experience Design Team Lead to define and develop the research and design approach by establishing appropriate methodologies and deliverables 
  • As an industry thought leader in service design, drive innovation and affect change to enable our clients to provide outstanding service experiences
  • Exploit current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences 
  • Inspire user researchers and designer to constantly seek to innovate and design novel interactions to better meet user needs and to help keep Kainos ahead of its competitors 
  • Work with the Principal Service Designer to help grow and develop the research and design team 
  • Contribute to the development and continual enhancement of products 
  • Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally 
  • Comply with all confidentiality and non-disclosure policies and/or agreements and ensure security of information at all times

 Required Experience

  • Significant experience in a relevant role either agency or client side 
  • Proven track record of leading user research and design for large multichannel projects 
  • Demonstrable ability to lead teams in highly collaborative and agile environments 
  • Experienced in defining the service design approaches including methodologies and deliverables Skills The following are required skills:  
  • Expert understanding of information architecture, interaction design, visual design and prototyping 
  • Expert knowledge of qualitative research methods 
  • Sound knowledge and understanding of quantitative research methods 
  • Sound awareness of business and project constraints as they apply to the design of a service  
  • Thought leader and champion of service design 
  • Ability to influence broadly and communicate effectively at all levels 
  • Highly capable of effective prioritisation of tasks and personal time management 
  • A sound understanding of Agile delivery methodology The following are desirable skills: 
  • Experience of working in a full service digital agency environment
  • Degree in Interaction Design, Product Design, Industrial Design, Graphic Design, HCI/Usability, Cognitive Psychology or related field Guidance for applying for this role

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