Service Designer at JRF
York / London

Service Designer at JRF

The Joseph Rowntree Foundation is a social change organisation with a 100-year history. We are built on trust, show we care, and exist to make a difference.

Millions of people are locked in poverty in the UK; we don’t believe that’s right. That’s why we’ve made it our mission to solve it. JRF’s new strategy is to work alongside others to build public and political will for change and demand for solutions.

Joining us on our mission to inspire action and change to solve UK poverty, you will become part of an organisation that’s embracing matrix working, technology, innovation, digital and design thinking to modernise what we do and how we do it.

Creating meaningful experiences through user-centred design and problem-solving will be at the heart of your work as we transform our organisation and the experience of our users.



We are looking for someone with huge enthusiasm for what we do, who can engage in our mission and purpose. Our ideal candidate will not only be passionate about user-centred design, but also highly collaborative working across JRF so that we use expertise and resources to maximum effect.

You will be experienced at identifying opportunities to improve an existing service and will establish new service patterns and standards. You will be able to turn insight into action and demonstrate how to remove complexity from services.

Excellent communication skills are key as you will need to be able to explain ideas in a way that other people understand and engage the whole team in the design process. Above all, you be able to interpret user research and develop designs based on evidence of user needs and our organisational outcomes.

We are built on trust, show we care, and exist to make a difference.

We work with others to put forward sector-leading research, evidence, solutions and stories to the UK’s influencers and decision-makers.
We believe that a prosperous poverty-free UK is within reach - we just need more people to believe it too.

To make our vision a reality we need talent, ideas, skills and passion, plus we need to change some of what we do and how we do it. So, we’re embarking on a significant period of change - change that will see us become an outcomes-focused organisation that embraces new ways of working and modern practices.
If you share our passion, then we need to hear from you.

Salary - £28,683 per annum (£33,683 if London based)
35 hours per week full time but willing to consider flexibility

Are you interested?


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