Herndon, Virginia

Service Designer at Booz Allen Hamilton

Apply design thinking and service design techniques to solve client problems creatively, facilitate co-creation sessions with design teams, and develop and test low-fidelity prototypes.

Key Role: 
Leverage inspirational, curious, collaborative, and broad service design experience as a visionary, creative, and strategic service designer to a Booz Allen internal team, work on a range of topics, including suicide prevention, human trafficking, customer experience for system modernizations and service design in financial services, and natural disaster support to individuals with disabilities to patient engagement and quality healthcare. Apply design, business, research, and strategy to produce high quality deliverables for clients, employ cross-functional methodologies, including design thinking, user experience, and business modeling to uncover user needs, synthesize key insights, solve client problems creatively, facilitate co-creation sessions with design teams, extended internal teams, and client teams, develop and test low-fidelity and medium fidelity prototypes, including mock-ups, wireframes, and storyboards, design extraordinary experiences and the service structures, including process, IT, human capital, and service blueprints that supports them, work with IT teams to identify technical dependencies or challenges, and identify potential solutions. Learn from and provide coaching to teams and clients, translate human-centered insights into solutions to better people's lives, design and deliver research using the latest tools and create new ones, promote ideas, and see trends and inspiration at every turn.

 Basic Qualifications: 
-1+ years of experience with user-experience, service design, design research, business design, and user-interface design 
-1+ years of experience in working with IT architecture and systems, including for the purposes of implementing digital solutions 
-1+ years of experience in working with digital technologies, including mobile, Web, and apps and prototyping tools, such as Balsamiq, Jetstrap, and ProtoShare
-Experience with client negotiation and setting expectations against real-world limitations 
-Ability to be inspiring, open-minded, hardworking, collaborative, and passionate
-BA or BS degree 

Additional Qualifications: 
-Experience in a consulting, facilitation, or training environment a plus 
-Experience with visualization tools, including AutoCAD, Adobe InDesign, Photoshop, or Illustrator a plus 
-Experience with business modeling, research and analytics, and development a plus 
-BA or BS degree in Design, Social Sciences, Business, or a related field preferred; MA or MS degree in Design, Social Sciences, Business, or a related field a plus
Integrating the full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems, working by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.
We are proud of our diverse environment, EOE, M/F/Disability/Vet.
Job Business Strategy Consulting
Primary Location United States-Virginia-Herndon
Ad Code SIG2016

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