Service Design Lead – Affordable Housing
Fannie Mae - Washington DC

Service Design Lead – Affordable Housing

We are a growing team of strategists, storytellers, researchers, ethnographers, and rebels at the forefront of design. Our Mission? To ensure available and affordable housing for all Americans.

Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Our Customer Experience Design team is a part of the larger Strategy, Insight and Marketing organization, focused on reinventing the company, putting design at the forefront of our business, and transforming how it fulfills this promise into the future. Our designers are passionate about creating customer-centric solutions that will keep the idea of home within reach for more Americans.

We are on the hunt for an experienced and talented Service Design Lead. As a lead, you will partner with stakeholders and manage a team of designers to move a portfolio of projects forward. Your portfolio may range from customer facing engagements rethinking affordable housing to internal facing projects building and spreading awareness of design principles. You and your team will be involved in every step of the process including design research, synthesis, prototyping, iterating, and launching pilots.

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