To lead or play a key role in digital product and service strategy projects.
Capabilities
Knowledge, skills, experience and relationships needed for this job, include:
- 5+ years in digital product/service design and strategy, at least some of which within agencies
- Expertise in situating problems within the bigger picture and thinking clearly in ambiguous situations
- Ability to systematically analyse a client problem, with a systems mindset
- Capability to create visions, strategic concepts and propositions
- Ideally have experience of planning and envisioning multi-touchpoint services
- An appreciation of technical and organisational implementation considerations
- Early MVP/prototyping and testing techniques
- Organises own time and delegates effectively, and drives constantly for project team results
- Anticipates client needs, and fosters excellent client relationships in all interactions
- Strong verbal, written and graphic communications skills (using Adobe CC)
- Nice to have: experience in transport/mobility, consumer technology or healthcare
- Nice to have: a client network
- Nice to have: a background in Industrial Design
- Nice to have: have been published and spoken at industry events
Key tasks
Client projects
- Lead project teams, or contributes to projects at a senior level , in client facing role
- Develop and presents high quality and compelling deliverables
- Manage budget resources and budgets effectively
Business development
Work with BD team to:
- Network with client and industry contacts
- Develop new business opportunities
- Plan projects and write proposals
Management
- Proactively lead change initiatives as a member of management team
- Line manage and shows clear leadership to junior staff by working with them to improve performance and develop their knowledge
- Demonstrate sound judgement, and the ability to resolve conflicts and establish priorities
- Deliver ‘Skills shares’ to pass on capabilities to the team
