Senior Service Designer

Senior Service Designer

The Children’s Society has been helping children and young people in this country for over 130 years.

Senior Service Designer

Permanent, 35 hours per week

Salary: £47,759 if based outside London or £50,653 if based in London per annum

Applications by Sunday 5th December

Location: Flexible location, any Children’s Society office nationally or Home based by arrangement with ability to travel to either our National Office at White Cross Studios, Old Street or one of our regional offices. We actively encourage hybrid working and offer a great deal of flexibility to staff around how many days they want to regularly work at home and in one of our offices.

The Children’s Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way.

The Senior Service Designer will lead the development of a newly formed service design team by supporting the existing roles (service designer and co-design manager) and recruiting to two new roles (service designer and junior service designer). This presents a great opportunity to really shape how the team functions and drive the vision for service design at The Children’s Society. They will bring energy, ambition and experience to our commitments to service design that is inclusive, puts young people at its centre and contributes to change at a systemic level. They will create an environment in which other service designers can thrive, work equitably and build strong relationships with each other and across the rest of the organisation. They will have the chance to make lots of practical contributions to our services, as well as build new ways of working with and for young people.

About You

You’ll thrive in this role if you:

  • want to shape an equitable and empowering approach to designing with young people
  • are excited to build, develop and inspire a small team and can demonstrate your leadership skills
  • know how to influence and create change when people bring conflicting tensions and different levels of understanding about service design
  • enjoy fostering open communication and collaborative ways of working with a wide range of people towards shared aims
  • bring a systemic thinking into how you design services
  • have used your design and research skills in a variety of settings to explore complex problems and answer meaningful questions
  • can coach and mentor a variety of people in order to support them to learn through iterative approaches
  • are action-oriented and can prioritise work that drives the team forward

And the skills and experience that will be useful include:

  • Working as a service designer, product designer or user experience designer
  • Working with and for children and young people
  • Coaching, mentoring and supporting design teams
  • Working in teams that seek to understand and contribute to change at a systemic level
  • Running projects that include community or youth-led research and co-design
  • Using and designing digitally enabled products, services and experiences
  • Building shared design-thinking and youth-led practice across organisations

The Children’s Society adopts a two stage anonymised recruitment process. This means personal details for all candidates will be withheld at the shortlisting stage. This is to ensure that candidates are assessed on their skills and talent, regardless of ethnicity, gender, sexual orientation, or any other protected characteristic. The introduction of anonymised applications is also supportive of the organisations commitment to diversity and inclusion.

The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer.

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

The Children’s Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and

The closing date for applications is Midnight on Sunday 5th of December.

We are hoping to hold interviews on the week commencing 13th of December.

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