Senior Service Designer
Blended between office and home (England and Wales)

Senior Service Designer

We’re looking for one Senior Service Designer to join our Service Design team here at Citizens Advice.

Senior Service Designer

Blended between office and home (England and Wales)

Job reference: 001423

Location: Blended between office and home (England and Wales)

Closing date: 15/06/2022

Job posted date: 31/03/2022

Salary: £51,000 (plus £3,520 London allowance if applicable)

Employment type: Permanent

Department: Customer Journey

Hours per week: 36.25 / flexible working options

Interview date: TBC

Contract Duration: Permanent


Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.


We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.


We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.


We’re an organisation with a relentless focus on making society fairer. Each year we help millions of people to solve their problems across Great Britain. We have a unique insight into emerging trends and issues affecting those we help, and we use it to influence government, regulators and industry to improve people's lives.


We’re looking for one Senior Service Designer to join our Service Design team here at Citizens Advice.


Our team works to design and develop services that genuinely meet the needs of our service users.


You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.

As a member of the service design team, you’ll be involved in every stage of the design process. 


You’ll be:

• working to understand user needs and the strategic direction of the organisation

• generating service concepts

• planning and facilitating co-design workshops

• actively prototyping and testing design ideas


Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.


The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.


Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.


Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the requirements of the role at interview. Candidates who are formally at risk or under notice of redundancy will take priority over other candidates for interview. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.


Please note, in the event of a high number of applications, we reserve the right to close the application early.


This vacancy closes at 23.59 on the closing date

 -- Citizens Advice
Citizens Advice

Are you interested?


    Apply for this job!