Your Job

What this role looks like.

• Designing services to deliver exciting new initiatives in support of our global Customer Interaction strategy as well as optimising existing services for a specific product line (e.g. e-commerce, marketing or customer service)
• Designing world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities
• Identifying relevant stakeholders and ensuring that requirements are captured, aligned and incorporated into the overall vision of our services, in collaboration with our ALDI countries
• Working with Business and Experience Designers who are responsible for customer experience/ customer journeys, business rules, stage design and branding guidelines
• Prototyping and piloting new services and experiences with customers and business users 
• Working with product teams to determine the right solutions for realising the service vision as well as identifying process, equipment and automation requirements 
• Providing input to the Business Designers to prepare a full rollout of new services across the globe 

Your Profile

What you bring with you.

• Ability to envision the overall service and coordinate with multiple teams to ensure complete delivery of the initiative 
• Understanding and knowledge of Service Design concepts and experience working in a Service Design team/role 
• Experience working in projects or departments related to digital topics would be advantageous 
• Experience developing customer journeys and service blueprints 
• Workshop facilitation skills and excellent presentation skills
• Ability to manage several projects at once and thrive in a fast-paced environment
• Proactive, able to work collaboratively and deal with ambiguity 
• Team player with experience working in agile team environments 

Desirable extras.

• Ability to use problem-solving skills as an integral part of driving projects forward (you’ll rely on them daily) 
• Willingness to take ownership of tasks and welcome feedback to continually improve results 
• Robust communication skills, with the capacity to express ideas effectively and foster collaboration among team members 
• Solid grasp of design principles and a keen affinity for technology